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I are a Telus customer considering the fact that 2001. I moved to my new place in August of 2020 And that i am continue to looking ahead to an optik Television set box which i had ordered correct following I moved in.

I obtained the exact same connect with.She explained her name was Jennifer Smith and experienced a thick accent. I have straight away reset my koodo password and cancelled my bank card. She experienced my telus and so forth. account quantity already.

I had to Get in touch with CS these days with Chat as well as the Division I need to speak to is barely offered by phone. The CS on Chat arranged a phone back again at an agreed upon time slot. When that department called me afterwards I obtained all the things sorted out.

Have you ever experimented with applying the online Chat? Go surfing to My TELUS as well as the Chat icon will likely be for the lower proper with the window. Answer the questions about which kind of support you would like then maintain replying for the bot with "I want to talk to somebody" until the bot provides up and passes the Chat to anyone.

Also, our phone line to your house arrived down in a windstorm another night, as did our neighbors. We don't make use of a landline any longer, although the cable is in the road and continue to related on the house finish. I advised that They simply take away it absolutely. They claimed as I didn't have an Energetic landline, they'd not ship a technician out to wash up the wire in the midst of the road.

  I see this like a squander of a regular monthly bill which I caught with for three many years.  I'll discontinue it immediately when it my enslavement is completed.  This Monthly bill says I owe more $25 alarm permit fee and when I endeavor to contact their 1800 range I get this information you've experienced for just a health-related notify bracelet and the girl refused to respectfully allow me to go simply because I'm not intrigued.  Termed back and selected to bypass the offer you then have the information the number I've dialed has become adjusted to ___ so I connect with that 1 and acquire precisely the same professional medical warn information, bypass that and the same message, phone number continues to be altered but for the one particular I dialed they explained it transformed to.

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I commit about $4500 a 12 months with Telus. In January I bought an out of doors digicam for $seven/thirty day period but regretted it and needed to return it. It absolutely was new during the box - only plugged in to check it. Following a few hours ready on the phone I learned that there's a $340 price to terminate. That may be a ton for your $50 camera. I pleaded Using the agent to waive the charge because I'm a faithful customer for so lengthy. He said a supervisor will phone to discuss. Nobody termed back again.  A month afterwards I tried again. Finally, in April, immediately after 8 hours to the mobile Telus customer service phone about this difficulty approximately that point, I gave my ultimatum… waive the superior cancellation price or I terminate the many services with Telus and go some other place. No. So, I cancelled everything. A disgrace, simply because I haven't had one particular problem While using the Television, internet, or cellphones and liked Telus… for over fourteen years. Although the $seven charge persisted. Sigh. Additional hours within the cellular phone. Why is this the sole way to speak? It's so irritating and also a colossal squander of time.

Simply sort the small print of your respective inquiry inside of a information and it'll be despatched to the human agent. Messaging Here's asynchronous (non-Are living), so you can close the app or go regarding your working day though the agent works towards discovering you a resolution.

I assume I'm just old, but I bear in mind a time when you could possibly contact a company, check with a human with out sitting on hold for hrs, and truly get customer service. Many thanks Telus for an excellent customer experience.

I would love a get in touch with from someone who has some conclusion generating power on how I'm able to shut my accounts and be finished with Telus.  

You can then get a text concept once the agent responds, and you may adhere to up at your earliest ease.

Then you start to complain you were promised stuff not A part of the legit solution. Given that your own information was used to insert this to the account, How could you earn when instructed we didn't give you that. It'll appear to be you personally subscribed.